RIM Co-CEO Jim Balsillie on carriers’ reaction to the company’s upcoming lineup of phones, during yesterday’s earnings call:

“Their jaws dropped — the carriers’. They love it. And the biggest risk that we have is getting it certified and getting it to market in a certain time.”

And therein lies the problem: RIM and other phone makers are designing phones to impress the carriers; Apple designs them to impress the people who use them. (via Business Insider)